$2 standard shipping on all worldwide orders. Free shipping over $60.
Please give us up to 5 business days to process and ship your order as most orders are direct from overseas.
Please note these are estimated delivery times. If shipping is expected to be longer than this we will contact you via email. Some orders are sent separately.
Please allow up to the following before contacting us, tracking numbers are provided.
Australia & New Zealand: Up to 20 business days. Usually arrives within 2 weeks.
USA: Up to 20 business days. Usually arrives within 2 weeks.
UK & Europe: Up to 30 business days. Usually arrives within 2-3 weeks.
Asia: Up to 20 business days. Usually arrives within 2 weeks.
$20 Express shipping on all worldwide orders. Free express over $200.
Carriers used: DHL Express, EMS, Fedex Express. Below are estimated times of delivery. Usually with express an order can be received from 2 days after purchase. A tracking number is provided to keep you up to date. Please allow up to the following time frame before contacting us:
Australia & New Zealand: Within 10 days.
USA: Within 12 days.
UK & Europe: Within 10 days.
Asia: Within 10 days.
Weekends and public holidays are not included.
If you have questions about shipping or express shipping please contact us beforehand via our chat box or at firstname.lastname@example.org.
The above delivery times are an estimate only.
You will be billed in Australian Dollars at the checkout.
Check your emails regularly. We may have contacted you in regards to shipping time confirmation. We will not send an order before approved by you and be held responsible for late packages due to this.
In the event that you have failed to receive your package due to an incorrect address or reschedule of the courier, this will result in the order returning to us. In order for your package to be re-dispatched to you, the shipping fee must be repaid. In the event that your package is deemed lost we will endeavour to investigate on your behalf and will do everything in our best efforts to resolve any such circumstances. Vive is not responsible for stolen or delayed packages.
Some countries may charge tax or custom fees. Any tax or custom charges will be held responsible by the customer.